Business Need: Bringing Synchronicity to all Departments.

In 2016, Walmart had an emerging issue among its learning programs. The $4 trillion retailer has 1.5 million workers in the U.S., and most of them needed training on how to handle complex customer situations — specifically, training that wouldn’t be disruptive to the customer experience.

For a long time they relied on classroom instructors giving lectures and quizzes, or static online courses that associates clicked through on their own. But neither format could convey the heightened experience of dealing with certain situations in the flow of work.

The Wal-Mart Management Training Program is a 90 day educational program that puts applicants through various classes and workshops to help them understand the ins and outs of the Wal-Mart business. We worked with eLearning Brothers to freshen up  Wal-Mart’s management training model. This was a rapid 24 hour project, which we delivered under budget, and with plenty of time to spare!